Complaints Policy

If you have a complaint concerning cards previously issued by Wirecard Card Solutions, please contact the relevant replacement Electronic Money Institution for your card programme. Further details can be found on our homepage.

If they are unable to resolve any complaints through their complaints procedure, you may contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123